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IT solutions support team 24/7 – Ostrava

Support Functions Permanent contract Czech Republic Ostrava

Job Description

  • Analysing and resolving incidents for customers on the 2nd and sometimes 3rd level of support while working with leading technologies such as ServiceNow, CyberArk, AWS, Google suites
  • handling the proper escalation of critical incidents
  • Managing and maintaining different IT environments from the perspective of security
  • Seeking improvements, standardization and automations
  • Creating and maintaining documentation


  • Communicative and customer oriented colleague
  • Experience from international environments is an advantage
  • Minimum of 1 year of experience in service delivery teams
  • Understands the basics of IT and is willing to learn fast
  • Capable of independent and efficient decision-making 
  • Ability to work well with others, and be a team-player
  • Willingness to work in a 24/7 operations model
  • A good level of spoken and written English, at least B2

Company Description

We are digital transformarkers delivering innovative technology consulting for businesses and improving business performance by making companies truly digital.

We are looking to hire technical consultants who are curious, creative and innovative and approach their jobs with a can-do attitude. You will work at the office located in the heart of Prague and serve customers from all over Europe. At Devoteam, you will enjoy the best of both worlds: a big company operating in 18 countries and a friendly environment that gives you a “startup-ish” feel.

Come to do the job of your dreams that you've never dreamed of. Yet.


Additional Information

Benefits and perks

  • Training and certifications in current and high-in-demand technologies and methodologies
  • Transparent career path including mentoring
  • Opportunity to travel abroad and meet our customers who are leading companies in EMEA region
  • Unlimited contract
  • Five weeks of vacation and sick days
  • Flexible office hours and home office
  • We provide above standard company devices (iPhone/Mac or Android/PC)
  • Multisport cards, language courses, meal vouchers, team buildings and other company events, delicious breakfast and snacks and other benefits

#DigitalTransformakers of Support roles

#Ultra-Connected #IdeasProducer #KingOfManagement

Are you full of energy, unrivalled in your power of communication, with “geek” your mother tongue?


Does the thought of joining an international group with the spirit of an agile start-up to become steeped in innovation attract you? Are your buzzwords ultra-connected, innovation and agility? Gifted in Finance, HR and other support functions?

Don’t delay. We have a place for you in our family!

Malika DramsyResponsable Recrutement des entités Infrastructures/Cloud - Siticom - Risk & Security